Refund and Return Policy

We want you to be happy with your purchase. If you need to return an item, this guide explains our process for returns and refunds. Have questions. Please email quynhttd.ecm26@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days from the delivery date to request a return. To start a return, the item must be unused and in its original packaging. This includes all padding, boxes, and inserts. Please have your proof of purchase, such as your order confirmation or receipt, ready.

  • The item must be unused and in the same condition you received it.
  • It must be in its original packaging, complete with all original padding, boxes, and inserts.
  • You must provide proof of purchase. This is your order confirmation or receipt.

Do not ship any package until we have approved the return in writing. We will not accept returns requested after 30 days unless the item has a verified defect that we agree to address.

2. Product-specific conditions

For a standard return, items must be returned in their original, unused condition. This applies to products such as Duvet Cover Sets, Throw Pillows, Table Runners, Wall Art Prints, and Gift Boxes. These items must retain their original packaging and components.

Do not wash, clean, oil, or modify these items. If an item arrives damaged or defective, please follow the defect process outlined in section 5.

3. How to start a return

  1. Email quynhttd.ecm26@gmail.com with your order number, the product name, and the reason for the return.
  2. Wait for written approval from us. We will send you the necessary return mailing address.
  3. Pack the item securely so it arrives intact. Use a trackable carrier for shipping.
  4. After we receive and inspect the package, we will email you with details about your refund or next steps.

Packages sent without prior written approval may be refused or returned to you at your expense.

4. Who pays return shipping

You are responsible for return shipping costs. We will cover shipping only if we shipped the wrong item or if the item arrived damaged or defective. Original outbound shipping costs are not refunded in those specific cases. We do not issue prepaid return labels for returns based on a change of mind.

5. Defective or damaged items

If an item arrives defective or damaged, email photos of the defect, any carton damage, and the product to quynhttd.ecm26@gmail.com with your order number. We will replace the item at no extra cost once we confirm the issue. You may also request a refund instead. Please do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we will issue the refund within 5–10 business days. The refund will be processed back to the original payment method used at checkout: Cards (Visa, Master, etc.), Apple Pay, Google Pay, or Amazon Pay.

  • Full refunds apply when the item meets the unused-in-original-packaging rules in this policy.
  • Partial refunds may apply if original packing, padding, or lot contents are missing, or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Items that have been washed, cleaned, or modified (such as Duvet Cover Sets, Wall Art Prints, or Table Runners) or removed from their original packing (unless there is a verifiable defect or damage upon arrival).
  • Items that are partial or incomplete lots (such as Gift Boxes) (unless there is a verifiable defect or damage upon arrival).
  • Items that have been altered, cut, drilled, or polished (unless there is a verifiable defect or damage upon arrival).
  • Items that have been cleaned with chemicals or are missing original packing (unless there is a verifiable defect or damage upon arrival).

8. Late or missing refunds

If more than 10 business days have passed after we confirmed the refund, please check the Apple Pay, Google Pay, or Amazon Pay account you used at checkout. Please allow extra days for wallet and bank posting. If you still do not see your refund, email quynhttd.ecm26@gmail.com with your order number so we can trace it.

9. Contact

Email quynhttd.ecm26@gmail.com, call 372-072-834, or write to 1500 N Grant St, Ste R, Denver, CO 80203. Crevia Commerce LLC ships within the United States. Website: https://creviacommerce.shop/.