Asked Questions (FAQ) – Crevia Commerce LLC

Frequently asked questions

Here are quick answers for shopping at Crevia Commerce LLC. We ship only within the United States. If you need assistance, please use the details below or visit our contact page.

General

1. What kind of products does Crevia Commerce LLC sell?
Crevia Commerce LLC offers curated home goods designed to enhance your space. We carry a variety of items for your home decor. Browse the shop to see everything available.

2. Where is Crevia Commerce LLC based?
We are located in Denver, CO. Our mailing address is 1500 N Grant St, Ste R, Denver, CO 80203.

3. How can I reach you?
You can call 372-072-834 or email quynhttd.ecm26@gmail.com. You can also send a message through our contact page.

Orders & shipping

4. How do I place an order?
Add your desired items to your cart and complete checkout. We only ship within the United States. You can pay securely using Apple Pay, Google Pay, or Amazon Pay at checkout.

5. Do you ship internationally?
No. We only ship orders to addresses in the United States.

6. How long does shipping take?
Most orders arrive within 3 to 7 business days after they leave our warehouse. Delivery time depends on your location.

7. Can I track my order?
Yes. Once your order ships, we email you a tracking number. This allows you to follow your package.

8. Can I cancel an order after I place it?
If your order has not shipped yet, contact us within 24 hours. Call 372-072-834 or email quynhttd.ecm26@gmail.com. We will attempt to cancel it. Once your order is on its way, please use our return process.

Payments

9. What payment methods do you accept?
We accept major credit cards, including Visa and Master. We also accept Apple Pay, Google Pay, and Amazon Pay. See our payment methods page for complete details.

10. How do Apple Pay and Google Pay work?
Choose Apple Pay or Google Pay at checkout if your device and browser support it. Confirm the payment using Face ID, Touch ID, a device passcode, or the prompt on your Google account. If a method does not appear, please try a different supported browser or device.

11. How does Amazon Pay work?
You can pay using Amazon Pay with your Amazon account. For support after you order, use the store Order ID we send you. This is not a marketplace order number.

Returns

12. What is your return policy?
You can return unused items in their original packaging within 30 days. Please make sure items are in their original condition. Read the full refund and return policy before sending anything back.

13. How do I start a return?
Email quynhttd.ecm26@gmail.com with your order number and the items you wish to return. We will confirm the next steps. You cover return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect the returned item, we will refund your original payment method. This usually takes 5 to 7 business days after we accept the return.

Products

15. How do I care for duvet cover sets?
To keep your duvet cover sets looking great, wash them according to the care instructions on the tag. Use cool water and hang them to dry for the best results. Shop Duvet Cover Sets.

16. How should I display table runner decor?
Layer table runner decor over your existing tablecloth or placemat for a finished look. Keep them clean and dry, and fold them neatly when not in use. Shop Table Runners.

17. How do I care for decorative throw pillows?
Spot clean decorative throw pillows with a mild detergent or spot cleaner. Air drying is best for these items. Use them as intended to add comfort and style. Shop Throw Pillows.

18. How do I display home wall art prints?
Hang your home wall art prints where they are easily viewed. Keep them clean and dust them gently. Use them to personalize your room. Shop Wall Art Prints.